Concordia Pet Care ("we", "our", "us") is committed to protecting the personal data of our clients

 and website visitors in accordance with the 

Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

1. What Personal Data We Collect

We may collect the following personal data:

Name, phone number, and email address

Pet information (species, breed, age, medical history)

Appointment and consultation records

Payment information

Website usage data (via cookies and analytics tools)

2. How We Use Your Personal Data

Your personal data is used for the following purposes:

Providing veterinary medical services and follow-up care

Appointment scheduling and reminders

Responding to enquiries via phone, WhatsApp, or email

Sending health tips and service updates (with your consent)

Improving our website and services

3. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was

collected, or as required by applicable laws and regulations.

4. Data Security

We implement appropriate technical and administrative measures to protect your personal data

against unauthorized access, disclosure, alteration, or destruction. Access to personal data is

restricted to authorized staff only.

5. Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. Your data may be shared only

in the following circumstances:

With veterinary specialists or referral partners involved in your pet's care

When required by law or regulatory authorities

With service providers who assist in our operations (under strict confidentiality agreements)

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (including Google Analytics) to improve user

experience and measure website performance. You may disable cookies through your browser settings.

7. Your Rights

Under the PDPO, you have the right to:

Request access to your personal data held by us

Request correction of any inaccurate personal data

Withdraw consent for direct marketing at any time

To exercise your rights, please contact us at:

feedback@concordiapetcare.com

Tel: 2679 1000

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on

this page with an updated date.

9. Contact Us

Concordia Pet Care

LG & P1, No. 5–7 Blue Pool Road, Happy Valley, Hong Kong

Tel: 2679 1000

WhatsApp: 5919 3038

www.concordiapetcare.com